As IT continues to grow, so does the administrative effort. Automation and monitoring are therefore becoming increasingly important in a complex IT infrastructure.
Today's client/server computing structures are a particular challenge for ICT management: on the one hand, new components must be constantly integrated into an already complex ICT landscape with multiple platforms (mainframe, server, WAN, LAN / front-end); on the other hand, the growing understanding of service in information technology is forcing the establishment of an integrated service management system that can map business processes as a whole.
